Effective Date: 12 November 2026
Welcome to the official e-commerce platform of CAMBRELLE’S PTY LTD. These Terms of Service set out the legally binding terms and conditions that govern all access to, and use of, our official website www.cambrelles.com, all transactions completed on our platform, and all interactions you have with our brand, products, and support services. As a local Australian lifestyle goods store founded by a team of local lifestyle lovers, we are dedicated to curating practical, affordable, well-made small daily goods that make everyday home routines easier and cozier. Every product in our catalog, ranging from clever kitchen sealing clips, heavy-duty laundry bags, anti-slip safety stickers to multifunctional bathroom storage organizers, has been carefully tested in real Australian home and outdoor scenarios. By accessing, browsing, registering an account, or placing an order on www.cambrelles.com, you confirm that you have read, understood, and agreed to be bound by every provision outlined in these Terms of Service, alongside our standalone Privacy Policy, Shipping Policy, and Refund and Returns Policy that are hosted on our website. If you do not agree to any part of these terms, you may not use our website or purchase any products from our store.
1. Official Service Provider Identification
The service provider operating this e-commerce platform is CAMBRELLE’S PTY LTD, a registered business operating under Australian commercial law. You may contact us for any inquiries related to these Terms of Service, your account, or your orders using the following official, verified contact details:
- Registered Physical Business Address: 53 Victoria Street, Nhill, VIC 3418, Australia
- Official Support Email Address: brize@cambrelles.com
- Customer Service Phone Line: +61 3 5387 5618
- Primary Service Domain: www.cambrelles.com
Our customer support team operates during standard local Australian business hours, and all valid formal inquiries submitted via the above channels will receive a written response within no more than 3 working days from the date of receipt. All public communications related to our services will be issued exclusively through the channels listed above, and CAMBRELLE’S PTY LTD bears no responsibility for any communications or claims made by unauthorized third parties that falsely represent our brand.
2. Eligibility for Platform Use
By using our www.cambrelles.com website, you represent and warrant that you meet all of the following eligibility requirements:
- You are at least 18 years of age, or you are a minor above the minimum age of legal consent in your jurisdiction with the explicit supervision and consent of a parent or legal guardian who agrees to be fully responsible for all your account activities and order payments on our platform.
- You have the full legal authority to enter into a binding agreement under these Terms of Service, and you are not restricted from accessing our e-commerce services under any applicable local, state, national, or international laws that apply to your location of residence.
- You are a personal end consumer purchasing our products for personal household, non-commercial use, rather than for the purpose of reselling, redistributing, or wholesaling our products without our prior explicit written commercial partnership authorization. If you are interested in becoming an authorized reseller of CAMBRELLE’S products, you may submit a formal cooperation application via our contact email brize@cambrelles.com, and we will review your request separately under a dedicated commercial cooperation agreement.
- You will not use our platform for any fraudulent, illegal, or unauthorized purpose, including but not limited to creating fake accounts to exploit promotional offers, submitting false order information to obtain unapproved compensation, or using automated scripts or bots to scrape our website product data for commercial use without our written permission.
3. My Account Registration and Security
To access certain exclusive features on our website including saved cart persistence across browsing sessions, stored delivery address management, order history tracking, and loyalty point accumulation, you may choose to create a personal My Account profile on www.cambrelles.com. When you register for an account, you agree to provide accurate, current, complete personal information, and you will promptly update your account details whenever any of your registered information changes to keep it accurate and up to date.
You are fully and exclusively responsible for maintaining the confidentiality of your account login credentials, including your account password, and for all activities, actions, and transactions that occur under your registered account. You agree to notify CAMBRELLE’S PTY LTD immediately via our official support email at brize@cambrelles.com if you become aware of any unauthorized access to your account, any password leakage, or any suspicious activity that compromises the security of your account. We reserve the right to temporarily suspend or permanently terminate any user account at our sole discretion, without prior notification, if we reasonably determine that the account holder has violated any provision of these Terms of Service, submitted false information, or engaged in activities that pose a security risk to our platform, other customers, or our business operations.
4. Product Information, Pricing and Promotions
We make every reasonable effort to ensure that all product details displayed on www.cambrelles.com — including product descriptions, specifications, material information, functional features, product images, and usage guidance — are as accurate and consistent as possible with the actual physical products. However, minor variations in color, texture, or minor non-functional details may occur due to different screen display settings, manual production adjustments, or minor batch differences, and these minor variations do not qualify as product defects.
All product prices displayed on our website are denominated in Euros, and all listed prices do not include applicable delivery fees or relevant taxes unless explicitly stated otherwise. We reserve the right to adjust the pricing of any of our products at any time, without prior individual notification to users. The price applied to your order will be the exact price displayed on the product page at the moment you confirm your payment during the checkout process. In the rare case that a product is listed on our website with an obviously incorrect abnormally low price due to a system technical error or human administrative mistake, we retain the right to cancel your affected order and issue a full refund back to your original payment method, even if your order has already received an automated initial confirmation notification.
All limited-time promotional activities, including our regular “Shop the Deal” events that showcase great small finds for our customers, are subject to the specific published rules for that individual promotion. All promotional offers are only valid for the specified promotional period, while stocks last, and cannot be combined with other unaligned discount codes or exclusive benefits unless explicitly stated in the promotion’s official terms. We reserve the right to modify, suspend, or terminate any promotional activity at any time if fraudulent behavior related to the promotion is detected, or if unforeseen operational issues arise.
5. Order Placement, Payment and Order Acceptance
When you proceed through the checkout process on our website and submit your order, you are placing a formal binding purchase offer to CAMBRELLE’S PTY LTD for the products listed in your order summary. All submitted orders are subject to subsequent manual verification and acceptance by our operational team. We retain the full right to refuse any submitted order for any reason, including but not limited to product inventory shortages, errors in product or pricing information listed on our website, suspicion of fraudulent transaction activity, or prior records of violating these Terms of Service from the same customer.
All payments for your order must be completed through the certified secure payment processing channels that are explicitly supported on our checkout page. We do not process direct cash payments, bank transfer payments sent to unapproved third party accounts, or payments sent through any payment method that is not officially displayed on our checkout page, and we bear no liability for any financial loss you incur if you send payment through an unauthorized channel outside our platform. By completing your payment, you confirm that the payment card or payment method you are using is legally owned by you, or you have obtained full explicit permission from the cardholder or payment account owner to complete the transaction.
As outlined in our published Shipping Policy, all successfully verified orders will enter the 1 to 3 business day standard processing period before dispatch, and you will receive a formal order dispatch confirmation email with your unique parcel tracking number as soon as your order leaves our Nhill warehouse. Orders that meet the €300 minimum order value threshold automatically qualify for our free home delivery benefit, as clearly stated on our homepage banner, with no hidden additional shipping surcharges applied to your final order total.
6. User Conduct and Prohibited Activities
When accessing and using www.cambrelles.com, you agree that you will not engage in any of the following prohibited activities:
- Copying, reproducing, distributing, publicly displaying, or modifying any of the content hosted on our website, including all product images, written descriptions, brand logos, website interface design, and text content, for commercial use without our prior explicit written authorization. All intellectual property rights across all content on our platform remain the exclusive property of CAMBRELLE’S PTY LTD, and no right or license to use our intellectual property is granted to you beyond the limited permission required for you to browse, shop, and use our platform for your personal non-commercial household use.
- Using any automated software, bot, crawler, scraper, or other automated tool to access our website, scrape product data, harvest user information, or submit a large volume of fake order requests that disrupt the normal operation of our platform.
- Uploading, posting, transmitting, or distributing any malicious code, computer virus, harmful script, or other disruptive technology that is designed to damage, disable, or compromise the security of our website, our servers, or the computing systems of other platform users.
- Making false, defamatory, offensive, or illegal statements, reviews, or comments about CAMBRELLE’S PTY LTD, our staff, or our products on our platform, or attempting to harass, threaten, or harm other users of our e-commerce website.
- Attempting to gain unauthorized access to other users’ My Account profiles, the backend server systems of our website, or any other non-public areas of our platform that you are not explicitly authorized to access.
- Exploiting loopholes, system errors, or unpatched vulnerabilities on our website to obtain unapproved discounts, free products, or financial benefits that you are not legally entitled to, and any such activity will be deemed a material breach of these Terms of Service.
7. Return, Refund and Exchange Rules
All post-purchase return, exchange, and compensation related processes are strictly governed by the terms laid out in our standalone Refund and Returns Policy hosted on our website. You explicitly acknowledge that we maintain a core rule that no standalone pure “refund only” requests will be approved for any dispatched or delivered order under normal circumstances, and all eligible return cases require you to return the relevant product to our designated warehouse in unused, resalable condition before you can be issued an even exchange or equivalent store credit, as outlined fully in our Refund and Returns Policy.
We will never approve requests that ask customers to keep the purchased full product while receiving a full cash refund, and we reserve the right to reject any such unreasonable request that violates our published policy. For confirmed manufacturing defect or transit damage cases where we do not require you to return the faulty item, we will prioritize arranging a free replacement product dispatch for you, rather than processing a direct cash refund back to your original payment account.
8. Platform Modification and Service Interruption
CAMBRELLE’S PTY LTD reserves the right to modify, update, suspend, or discontinue any part of the www.cambrelles.com website service, temporarily or permanently, at any time, at our sole discretion, without being required to provide prior advance notification to every individual user. We will not be held liable to you or to any third party for any losses, damages, or inconvenience caused by any modification, suspension, or permanent discontinuation of our platform services.
We do not guarantee that our website will operate 100% uninterrupted at all times. Temporary service interruptions may occur due to scheduled system maintenance, security updates, server hardware failures, cyber security attacks, natural disasters, or other circumstances that are beyond our reasonable control. We will make all reasonable efforts to minimize the duration of any service downtime, and to restore full platform functionality as quickly as possible after an unexpected interruption occurs. We do not take liability for any indirect losses you may incur due to temporary website inaccessibility, as long as we have acted with reasonable commercial care to maintain our platform operations.
9. Limitation of Liability
To the fullest extent permitted by applicable Australian consumer law, CAMBRELLE’S PTY LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or any products purchased from our store. This includes but is not limited to lost profits, lost savings, business interruption losses, or personal inconvenience damages that are not directly caused by our proven gross negligence.
In no scenario will the total aggregate liability of CAMBRELLE’S PTY LTD to you for any and all claims arising from your use of our platform exceed the total actual amount you have paid to us for the specific order that gives rise to the relevant claim. Nothing in this clause is intended to exclude or restrict any of your non-waivable statutory rights under Australian Consumer Law that cannot be legally excluded or limited by commercial terms of service agreements.
10. Policy Updates and Governing Law
We reserve the right to revise and update these Terms of Service at any time in the future, to reflect changes to our business operations, new product category expansions, updates to applicable Australian legal requirements, or improvements to our platform service rules. When we make material changes to these terms, we will update the “Effective Date” at the top of this document, and post a prominent public notification on the homepage of www.cambrelles.com to inform all users of the upcoming policy changes. Your continued use of our website, browsing our product catalog, or placing new orders after the effective date of the revised Terms of Service will constitute your full acceptance of all the updated terms outlined in the revised document.
These Terms of Service are governed by, and shall be interpreted in accordance with, the laws of the State of Victoria, Australia. Any dispute, controversy, or claim arising out of or related to these Terms of Service, your use of our website, or your purchased products from our store shall be submitted to the exclusive jurisdiction of the courts located in Victoria, Australia. If any individual clause within these Terms of Service is found to be invalid, unenforceable, or illegal by a court of competent jurisdiction, the remaining valid clauses of this agreement shall remain in full force and effect, and shall continue to be binding on all parties to the agreement.
11. Contact for Terms Inquiries
If you have any questions, concerns, or requests related to any part of these Terms of Service, you may contact our legal and operational team via our official support channels: send an email to brize@cambrelles.com, call our customer service line on +61 3 5387 5618, or send a written physical inquiry to our registered business address at 53 Victoria Street, Nhill, VIC 3418, Australia. We will respond to all formal inquiries related to these Terms of Service in a transparent, timely, and fair manner.
These Terms of Service constitute the full and complete binding agreement between CAMBRELLE’S PTY LTD and every user of our www.cambrelles.com e-commerce platform, superseding any prior oral or informal written understandings between both parties regarding the use of our website and our commercial service provisions, effective as of 12 November 2026.