Effective Date: 12 November 2026
Welcome to the official Refund and Returns Policy of CAMBRELLE’S PTY LTD. This document outlines clear, consistent terms for all return, exchange and compensation processes applicable to every order placed on our official e-commerce website www.cambrelles.com. As the Australian lifestyle goods store focused on curated practical daily essentials from sealing clips, mesh laundry bags, anti-slip stickers to bathroom storage organizers, we prioritize fair and transparent service for every customer while strictly upholding our core rule: we do not process standalone “refund only” requests for any completed, delivered or partially dispatched order under normal circumstances. All related service processes are aligned with our commitment to delivering well-tested, high-quality affordable home goods for local Australian users, to ensure a smooth and satisfying post-purchase experience for all shoppers.
1. Our Contact Information for Post-Purchase Inquiries
If you have any questions about this policy, your order status, or wish to submit a return application, you may reach our dedicated customer support team at any time via the following official channels:
- Physical Business Address: 53 Victoria Street, Nhill, VIC 3418, Australia
- Official Contact Email: brize@cambrelles.com
- Customer Service Phone Line: +61 3 5387 5618
- Official Website Domain: www.cambrelles.com
Our team operates during standard local Australian business hours, and we will respond to all valid post-purchase inquiries within 2 working days to resolve your concerns efficiently.
2. Core Rule: No Standalone Refund Only Requests
We explicitly state that no pure “refund only” application will be approved for any order that has been successfully dispatched, delivered, or received by the customer. Our business model follows a fair exchange mechanism: for all eligible non-quality related return cases, customers will first need to return the purchased item to our designated warehouse in unused, undamaged, resalable condition before we can process an even exchange or issue the corresponding store credit. We will never approve a request for customers to keep the full product while receiving a 100% refund for the order value, as this unfair practice undermines our ability to continue offering affordable, well-made practical daily goods for all our customers.
For orders that meet our specified quality defect or transit damage criteria, we still do not process a direct standalone refund. We will first prioritize arranging a free replacement of the exact same product for you, or offer you equivalent store credit that can be used for any future purchase of our products on www.cambrelles.com, rather than issuing a direct cash refund to your original payment account as a standalone resolution.
3. Eligibility for Return Applications
You can submit a valid return application to our support team within 30 calendar days from the date you receive your order, under the following conditions:
- The purchased product remains in its original unopened, or opened but completely unused condition, with all original packaging, labels, tags and accessories intact.
- The product has not been damaged by improper use, misuse, accidental breakage, unauthorized modification, or washing/cleaning that deviates from the product’s official usage instructions.
- The returned item includes no missing parts, components or free gifts that came with the original order.
Products that are custom personalized, made-to-order, or explicitly marked as “final sale” on our product page are not eligible for return, except in cases of confirmed manufacturing defects.
4. Valid Resolution Scenarios (No Pure Refund Only Options)
We offer three fair resolution pathways for all eligible return requests, none of which includes a standalone refund for products you keep:
- Even Exchange: You can return the eligible unwanted product to our warehouse, and we will arrange to dispatch the exact same item, or a different product of equal value from our store catalog, to you free of extra charge. This is the default resolution for cases where you simply changed your mind about your purchase after receiving the item.
- Store Credit Issuance: If you do not wish to receive a replacement product, after we confirm that your returned item is in resalable condition, we will issue 100% of your original order value as store credit to your My Account profile on www.cambrelles.com. This store credit never expires, and can be used for any future purchase including our new cozy tiny home goods, limited time Shop the Deal promotions, and popular daily essentials across all our categories.
- Free Defective Replacement: If the product you received has confirmed manufacturing defects, was damaged during transit, or does not match the product description listed on our website, you can send us clear photo or video proof of the issue. We will not require you to return the damaged faulty item in this scenario, and we will directly arrange a brand new identical replacement product to be shipped to you at no extra cost, with no pure cash refund option provided.
5. Order Cancellation Pre-Dispatch
For orders that you have just placed and have not yet been marked as dispatched by our warehouse team, you may submit an order cancellation request. If your cancellation request is approved before the parcel leaves our logistics center, we can process a full refund back to your original payment account. Once the order status is updated to “dispatched”, no cancellation or standalone refund only request can be accepted, and you will need to follow the standard return process outlined in this policy after you receive the parcel.
Please note that orders that qualify for our free home delivery benefit (total order value over €300) cannot be cancelled after dispatch for a partial refund to retain the free delivery service. All free delivery orders follow the exact same return rules as standard orders.
6. Return Shipping and Processing
For non-defect return cases where you changed your mind about the purchase, you will be responsible for covering the return shipping cost to send the item back to our Nhill warehouse. For confirmed product defect, transit damage or wrong item delivery cases, CAMBRELLE’S PTY LTD will cover the full cost of return shipping, and arrange our courier partner to collect the item from your nominated address at no extra charge to you.
Once our warehouse team receives and inspects your returned item to confirm it meets our eligibility requirements, we will process your requested exchange or store credit application within 5 working days, and send you a confirmation email to your registered account email address.
This policy applies to all purchases made on www.cambrelles.com, and takes effect from 12 November 2026. All post-purchase disputes will be resolved under the terms outlined in this document, to ensure fair treatment for both our business and all our valued customers.