Get free home delivery (Order More then €300)

location

53 Victoria Street, Nhill, VIC 3418, Australia

mail

brize@cambrelles.com

call us

+61 3 5387 5618

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Effective Date: 12 November 2026

Welcome to the privacy policy of CAMBRELLE’S PTY LTD. This document outlines how we collect, use, store, disclose and protect your personal information when you visit our official website www.cambrelles.com, browse our product catalog, place orders, interact with our customer support services, or use any features and functions associated with our e-commerce platform. We are fully committed to upholding the privacy rights of all our customers, website visitors and stakeholders, and we have designed this policy to ensure full transparency about our data handling practices in line with relevant Australian privacy regulations and global industry best standards for online retail operations.

1. Introduction and Identity of the Data Controller

The data controller responsible for all your personal information processing activities under this policy is CAMBRELLE’S PTY LTD. You may contact us at any time using the following registered details:

  • ‌Physical Contact Address‌: 53 Victoria Street, Nhill, VIC 3418, Australia
  • ‌Official Contact Email‌: brize@cambrelles.com
  • ‌Customer Service Phone Number‌: +61 3 5387 5618
  • ‌Official Website Domain‌: www.cambrelles.com

At CAMBRELLE’S, we curate simple, practical daily goods for your cozy everyday life. Our store was founded by a team of local Australian lifestyle lovers, focused on sourcing practical, affordable and well-made small items that make everyday routines easier and cozier. From clever kitchen gadgets to handy storage solutions, pet-friendly accessories and compact outdoor tools, every product we offer has been carefully tested in real Australian home and outdoor scenarios. This privacy policy applies to all interactions you have with our brand, including but not limited to browsing our online store, creating a My Account profile, adding items to your Cart, completing the Checkout process, subscribing to our product update communications, submitting inquiries through our Contact Us page, and using any of our dedicated product category sections including Sealing clips, Laundry Bags, and Anti-slip Stickers.

2. Types of Personal Information We Collect

We only collect information that is necessary to deliver a seamless, secure and satisfying shopping experience for you. The categories of personal information we may gather include the following:

  • ‌Account and Registration Information‌: When you create a My Account on our website, we collect your full name, email address, chosen password, and optional contact preferences to help you manage your saved items, track order history, and access exclusive member benefits.
  • ‌Order and Transaction Information‌: When you proceed to Checkout to purchase any of our products — ranging from our Anti Slip Bathtub Stickers, Mesh Laundry Bags, Sealing Clips, to bathroom storage organizers — we collect your full delivery address, billing address, phone number, purchase history, payment details, and order specific preferences to process your payment, arrange delivery, and resolve any post-purchase support requests. We do not store full sensitive payment card details on our own servers, all payment processing is completed through certified, secure third-party payment gateways that comply with global payment security standards.
  • ‌Website Usage Data‌: We automatically collect standard browsing information when you access www.cambrelles.com, including your IP address, browser type, device information, page visit timestamps, click-through patterns, product viewing history, cart abandonment data, and preference settings for our site features. This data helps us understand how visitors interact with our range of simple daily goods, optimize our website performance, and showcase products that are most relevant to your daily home needs.
  • ‌Communication and Support Data‌: When you send us an email at brize@cambrelles.com, call our team on +61 3 5387 5618, or submit a message via our Contact Us page, we collect the content of your inquiries, feedback, support requests, and our subsequent response records to resolve your issues efficiently and continuously improve our customer service quality.
  • ‌Voluntarily Provided Information‌: You may choose to share additional information with us for special requests, such as specific delivery instructions for large bedding laundry bag orders, personalized product recommendation preferences, or participation in our customer experience surveys. We will only use this additional information for the exact purpose you provide it for.

3. How We Use Your Personal Information

All your personal information is processed for lawful, transparent and specified purposes that directly relate to operating our e-commerce store and delivering high-quality products and services to you. These purposes include:

  • Processing, confirming, fulfilling and delivering all the orders you place on our website, including verifying your identity, processing payment, arranging for parcel dispatch to your nominated address, and providing you with real time order tracking updates. We also operate our free home delivery policy for orders over €300, and we use your delivery information to confirm your eligibility for this benefit and ensure your order meets the minimum requirement for free dispatch.
  • Managing your My Account profile, allowing you to view past purchase records, save your frequently used delivery addresses, save items to your cart for future purchase, and manage your notification and communication preferences.
  • Optimizing and improving our website functionality, product range and shopping experience. We analyze usage data to identify which of our practical daily goods are most popular, refine our product display layouts, fix technical errors on the site, and ensure that our website works smoothly across all devices for all our customers.
  • Sending you strictly relevant operational communications, including order confirmation emails, delivery status alerts, payment receipts, updates to our service terms, shipping policy, refund and returns policy, and important security notifications related to your account.
  • With your explicit separate consent, we may send you optional marketing communications, including information about new product arrivals, limited time Shop the Deal promotions, new cozy tiny finds that refresh your daily home, and exclusive offers for our loyal customers. You may opt out of these marketing messages at any time, free of charge, by clicking the unsubscribe link at the bottom of every marketing email, or sending us a request to brize@cambrelles.com.
  • Verifying and protecting the security of our website, our customers and our business operations. We use personal information to prevent fraudulent transactions, unauthorized account access, cyberattacks, and other illegal or harmful activities that could compromise the safety of our platform and our users.
  • Complying with our legal obligations under relevant Australian laws, including tax reporting, consumer protection requirements, and responding to lawful requests from authorized government regulatory bodies.

4. Sharing and Disclosure of Your Personal Information

We will never sell, rent or lease your personal information to any third parties for their independent marketing purposes without your explicit written consent. We may only share your necessary information with trusted third party service providers who work on our behalf to operate our e-commerce business, under strict data protection agreements that require them to protect your information to the same high standards we follow. These permitted third parties include:

  • Our authorized payment processing partners, who handle secure payment transactions to process your order payments without storing full sensitive card data on our systems.
  • Our logistics, courier and delivery partners, who receive your delivery name, address and contact phone number solely for the purpose of dispatching and delivering your purchased products to your nominated location.
  • Our certified website hosting, cloud service and IT support providers, who host our www.cambrelles.com platform, maintain its security, and assist us with technical troubleshooting and performance optimization.
  • Our legal and professional advisors, including lawyers, accountants and auditors, when it is necessary for us to comply with legal obligations, resolve disputes, or protect our legal rights.
  • We may also disclose your personal information if required by law, court order, or government regulatory request, to the extent that such disclosure is mandatory under applicable Australian legislation.
  • In the event of a future merger, acquisition, sale of all or part of our business assets, your stored personal information may be transferred to the succeeding business entity, who will continue to process your personal information in line with the terms of this privacy policy, and under relevant privacy regulatory requirements.

5. Data Storage and Security Protection

We implement comprehensive industry standard physical, technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, alteration, destruction, misuse or disclosure. All sensitive personal data transmitted between your browser and our website is encrypted using secure TLS technology, and we regularly perform security audits, system updates and staff privacy training to continuously strengthen our data protection systems.
Your personal information is stored on secure servers located within Australia and in certified data centers that meet Australian data security requirements. We will not retain your personal information for longer than is necessary to fulfill the purposes we collected it for, including to complete your orders, maintain your active account for as long as you choose to keep it open, resolve any post order disputes, and comply with our legal record keeping obligations under Australian tax and commercial laws. Once your information is no longer required for these purposes, we will securely permanently delete or anonymize it in line with our data retention policies.

6. Your Rights Over Your Personal Information

Under applicable Australian privacy law, you hold a series of clear rights over the personal information we hold about you. These rights include:

  • ‌Right of Access‌: You may request a full copy of all the personal information we currently hold about you, at any time, by submitting a request via email to brize@cambrelles.com. We will respond to your access request within a reasonable timeframe, and provide you with the information in a clear, easily accessible format.
  • ‌Right to Correction‌: If you find that any of the personal information we hold about you is inaccurate, incomplete or out of date, you may contact us at any time to request that we correct and update that information immediately. You may also edit most of your account information directly through the My Account page on our www.cambrelles.com website.
  • ‌Right to Erasure‌: You may request that we delete all or part of your personal information from our systems, under specific circumstances including when the information is no longer necessary for the original purposes we collected it for, when you withdraw your previously given consent for us to process that data, or when you object to our processing and we have no overriding legitimate legal grounds to continue holding the information.
  • ‌Right to Restriction of Processing‌: You may request that we temporarily restrict the processing of your personal information in scenarios where you contest the accuracy of the data, when our processing of the data is unlawful but you do not want us to fully delete it, or when we no longer need the data for our original purposes but you require the information for the establishment, exercise or defense of legal claims.
  • ‌Right to Data Portability‌: You may request to receive the personal information you have provided to us, in a structured, commonly used, machine readable format, or request that we transfer this data directly to another nominated data controller, where technically feasible.
  • ‌Right to Object‌: You may object to our processing of your personal information that is based on our legitimate business interests, at any time, for reasons related to your specific situation. We will cease processing your personal information unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or for the establishment, exercise or defense of legal claims. You also have the absolute right to object to any direct marketing communications we send you, at any time, free of charge.
    To exercise any of these rights, you may submit your request by email to brize@cambrelles.com, or send a written request to our physical address at 53 Victoria Street, Nhill, VIC 3418, Australia, or contact our customer service team on +61 3 5387 5618. We will verify your identity before processing your request to ensure the security of your personal information, and we will respond to your request within 30 calendar days of receipt.

7. Use of Cookies and Similar Tracking Technologies

Our website www.cambrelles.com uses cookies and other standard tracking technologies to enhance your browsing experience, remember your preferences, keep your items saved in your cart across sessions, and help us understand how our customers use our online store.

  • ‌Essential Cookies‌: These cookies are strictly necessary for the operation of our website, they enable core functions such as page navigation, access to secure areas of the site, cart functionality, and checkout processing. You cannot disable these essential cookies through our site settings, as the website will not function correctly without them.
  • ‌Functional Cookies‌: These cookies remember your preferences such as your selected language, region, and saved account details, to provide you with a more personalized and convenient experience when you return to visit our store.
  • ‌Analytics Cookies‌: These cookies help us collect anonymous usage statistics about how visitors interact with our website, to help us measure the performance of our content, optimize our product listings, and improve our site speed and functionality.
    You have full control over cookie settings on your web browser, and you may choose to block or disable cookies at any time through your individual browser settings. Please note that disabling certain cookies may limit some of the features and functions available when you browse our online store.

8. Protection of Minors

Our e-commerce platform and the products sold on www.cambrelles.com are targeted for use by general adult consumers, and we do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and you believe that your child has provided us with their personal information without your consent, please contact us immediately at brize@cambrelles.com. We will take immediate steps to permanently delete that information from all our systems as soon as we verify the situation.

9. Links to Third Party Websites

Our website may occasionally contain hyperlinks to external third party websites, for example links to our trusted payment partners, delivery service providers, or social media platforms that we use to showcase our products. Please note that this privacy policy only applies to data processing activities conducted by us on our own website www.cambrelles.com. When you click a link to visit an external third party website, we are not responsible for the privacy practices, content, or data protection policies of that external site. We strongly encourage you to review the separate privacy policies of every website you visit after leaving our platform, before you provide any of your personal information to those services.

10. Updates to This Privacy Policy

We may occasionally review and update this privacy policy from time to time to reflect changes to our business operations, new product offerings, updates to legal and regulatory requirements, or improvements to our data protection practices. When we make material changes to this policy, we will update the “Effective Date” at the top of this page, and we will post a clear prominent notification on the homepage of www.cambrelles.com to inform all our customers about the updates. Your continued use of our website and our services after the effective date of the revised privacy policy will constitute your acknowledgement and acceptance of the updated policy terms. We encourage you to revisit this page periodically to stay informed about our latest privacy practices.

11. Contact Us for Privacy Inquiries

If you have any questions, comments, concerns, or complaints about this privacy policy, our data handling practices, or wish to exercise any of your privacy rights outlined in this document, please do not hesitate to reach out to our dedicated privacy team using any of the following contact channels:

  • Send an email to our official privacy inbox at brize@cambrelles.com, we will respond to your inquiry within 2 working days.
  • Call our customer service and privacy support line on +61 3 5387 5618 during our local Australian business hours.
  • Send a written physical inquiry to our registered business address: 53 Victoria Street, Nhill, VIC 3418, Australia.

We are fully committed to resolving any privacy related concerns you may have in a fair, transparent and timely manner. If you are not satisfied with our response to your privacy inquiry, you also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC), the national regulatory body overseeing privacy compliance in Australia.

This privacy policy constitutes the full and transparent agreement between CAMBRELLE’S PTY LTD and all users of our www.cambrelles.com website, regarding the collection, use and protection of your personal information, effective from 12 November 2026.